Stock Availability
SHOP.MALAYAOPTICAL.COM usually keeps full inventory of all major leading brands.
- List of Major Brands - J&J ( Acuvue) , ALCON (Freshlook, Air Optix, Dailies Aqua) , COOPER (Biomedics, Biofinity, Live, Clariti) , B&L (Soflens, Lacelle) , OCULUS (Freshkon)
- Stock Available - Usually Stock Available for Power up to -6.00. Ready stock will be delivered on next working days.Delivery Time depends on the destination within Klang Valley 1 - 2 working days, West Malaysia 3 working days , Sabah & Sarawak 4-5 working days and Singapore 4-5 working days.
- Stock Available for Color - Usually Stock Available for all major brands and best sellers/popular colours and power up to -6.00. Ready stock will be delivered on next working days. Delivery Time depends on the destination within Klang Valley 1 - 2 working days, West Malaysia 3 working days , Sabah & Sarawak 4-5 working days and Singapore 4-5 working days.
- Pre-Order Normal/Color Lens - Orders would usually be Ready for Shipment within 5 - 7 working days. Delivery Time depends on the destination within Klang Valley 1 - 2 working days, West Malaysia 3 working days , Sabah & Sarawak 4-5 working days and Singapore 4-5 working days. Recommended to plan order early.
- Pre-Order for Toric/Astigmatism - Usually a Pre-Order for most online & retailers as the combination Power x Cyl x Axis is just too huge of an inventory to keep. Orders would usually be Ready for Shipment within 7-14 working days as it all depends on stock availability in the distributor warehouse. Delivery Time depends on the destination within Klang Valley 1 - 2 working days, West Malaysia 3 working days , Sabah & Sarawak 4-5 working days and Singapore 4-5 working days. Recommended to plan order early.
- Pre-Order for Toric/Astigmatism RX - Usually a Pre-Order for most online, retailers and suppliers as the order frequency and combination Power x Cyl x Axis is just too huge of an inventory to keep. Orders would usually be Ready for Shipment within 60 working days as it all depends on stock availability in from brand owner warehouse outside of Malaysia. Recommended to plan order early.
- Pre-Order for Multifocal/Progressive - Usually a Pre-Order for most online & retailers as the combination Power x Addition is just too huge of an inventory to keep. Orders would usually be Ready for Shipment within 7-14 working days as it all depends on stock availability in the distributor warehouse. Delivery Time depends on the destination within Klang Valley 1 - 2 working days, West Malaysia 3 working days , Sabah & Sarawak 4-5 working days and Singapore 4-5 working days. Recommended to plan order early.
- If Your Order Delay for Major Brand - J&J ( 6-8 weeks ) , ALCON ( 8-12 weeks ) , COOPER ( 6-8 weeks ) , B&L ( 6-8 weeks ) , OCULUS ( 6-8 weeks )
- Ready for Shipment - When our team has processed and packed your order ready for pickup from delivery/courier team
- Delivery Time - Starts from when delivery/courier team picks up your order
- Transit Time - Only applies to international orders, it's the time to clear customs. It's beyond our control. Usually takes 1-2 working days using DHL.
- Working Days - Our working days for office and online communications are from Monday to Friday from 9am to 6pm. We are closed for all major public holidays.
- If your order is a popular brand and your Sphere / Power is within the normal range less than -6.00, we usually would have stocks available and would be able have it Ready for Shipment on the next working day.
- If your order is a non popular brand and your Sphere / Power is outside of normal range more than -6.00 or with Astigmatism or with Addition Power or special base curve (B.C), we usually would take up to 7-14 working days to be Ready for Shipment.
- If you place an order near or during peak holiday period such as Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take slightly longer for the products to be shipped out as all distributor/suppliers might have a cut off delivery date and courier services limited.
- If you place an order during weekends/public holidays, we would only start processing the order once we are back to work. (Monday – Friday, 9 to 6pm. Having such hours and not being in retail shopping mall, we save these operational overhead cost to provide you with huge savings on your contact lenses ;) ) Just plan your purchase and everything would be in order ;)
- If you place an order for popular brand Colour Contact lenses, we usually would have stock but only the most popular or best seller colors but soemtimes will finish fast. If you ordered a unique colour, then, it would take up to 3-5 working days to be Ready for Shipment.
- If you added a remark or comment or had a special request eg change address, we would usually flag this order out and it would add additional time on processing the order.